Refund Policy Terms
Refund Policy
We totally get it. Life is unpredictable, plans shift, and sometimes events simply don’t line up the way we imagined. That’s completely okay.
At Twist & Timber Hospitality, we truly care about your experience, even when things change.
When you book your event with us, we jump into action—reserving your bartender, organizing supplies, prepping our bar setups, and carefully managing all the details behind the scenes. If something changes and you need to cancel, no worries at all!
Just give us a heads-up as soon as you can, so we have enough notice to adjust staffing and inventory plans. Your understanding and early communication help us take great care of our team and our other clients.
Thank you in advance for keeping us in the loop!
Refund Policy Terms
Eligibility for Refunds
- Refunds are available to customers who have prepaid for event services and qualify under our refund or cancellation policy.
Refund Timeframe
- Refund requests must be made and approved within 14 days prior to the scheduled event date.
Refund Methods
- Refunds will be issued to the original payment method used for booking.
- Refund processing can take up to 14 business days after approval.
Exceptions
- Deposits are non-refundable for cancellations made less than 14 days before the event.
- No refunds for no-shows or last-minute cancellations without proper notice.
- Refunds do not cover any third-party purchases or custom add-ons.
Contact Information
- To request a refund, contact us promptly at customerservice@twistandtimber.com with your event details and payment information.